Return and Refund Policy

We want our customers to shop with confidence at Emotive Collection, that's why we offer a flexible return policy across our entire range of standard lampshade sizes and designs, allowing for returns and exchanges in case of a change of mind. **Please note that this policy does not apply to custom designs and bespoke projects made to order.

If you decide to return or exchange an item due to a change of mind, Emotive Collection provides two options: an exchange voucher equal to the value of your purchase or a full refund. You have 30 days from the date of receiving your item to request this service.

To be eligible for a return, please ensure that the item is unused and in re-saleable condition, just as you received it. Additionally, retain the original receipt or provide adequate proof of purchase.

To initiate a return, kindly contact us at info@emotivecollection.com.au. Once your return is accepted, we will provide you with instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior return request. Kindly note that return shipping costs are the responsibility of the customer and will not be refunded.

Damaged or incorrect items: We kindly ask you to carefully inspect your order upon receipt. If you come across any damaged items or receive an incorrect product, please contact us immediately. We will promptly evaluate the issue and make it right. For damaged items, you have 7 days from the delivery date to contact us and provide relevant pictures of the issue at info@emotivecollection.com.au.

Exceptions and non-returnable items: Please note that we cannot accept returns on sale items or gift cards. These items are considered final sale and are not eligible for return or exchange.

Exchanges: If you wish to exchange an item for a different product, the fastest way to ensure a seamless process is to return the item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Upon receiving and inspecting your return, Emotive Collection will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or concerns, please don't hesitate to contact us at info@emotivecollection.com.au.

If you have any questions regarding your return, feel free to reach out to us at info@emotivecollection.com.au. Thank you for shopping with Emotive Collection..